There are three symbols to show how well a doctor's office scored on the measures reported on this website.
- Doctors' offices with a completely filled circle scored highest on the measure.
- Doctors' offices with a half-filled circle scored higher than some, but lower than others on the measure.
- Doctors' offices with an empty circle scored lower than many doctor's offices on the measure.
While viewing report results, you can click on the symbol to see the doctor's office's actual score for each measure.
When you see ND in place of a circle icon it means that there was too little data to report on this measure. This can happen when:
- Not enough patients answered the questions about a doctor's office.
- Not enough patients at a doctor's office received care that could be included in measure results.
- Not enough doctors in a doctor's office gave care that could be included in measure results.
MHQP Patient Experience Awards
This "star" icon means this practice has received an MHQP Patient Experience Award for top performance in this category.
These awards recognize the adult and pediatric primary care practices that perform highest on MHQP's annual statewide Patient Experience Survey.
MHQP Patient Experience Award for Most Improved
MHQP recognizes practices that achieved the greatest improvement in the past year in a specific performance category on MHQP's annual statewide patient experience survey. This icon means this practice has received this recognition.
Why measuring how well doctors communicate with their patients is important
When doctors communicate well, patients are more likely to feel that they are well-informed and involved in their health care decisions. This leads to a better understanding of diagnoses, treatments, and self-care options. Doctors’ clear and honest communication can help patients stay healthy, or if patients are sick, get better faster.
MHQP asked four questions on the adult survey to measure how well doctors communicate with patients:
- During your most recent visit, did this provider explain things in a way that was easy to understand?
- During your most recent visit, did this provider listen carefully to you?
- During your most recent visit, did this provider show respect for what you had to say?
- During your most recent visit, did this provider spend enough time with you?
MHQP asked nine questions on the pediatric survey to measure communication:
- Did this provider give you enough information about what was discussed during the visit when you were not there?
- Is your child able to talk with this provider about his or her health care?
- During your child’s most recent visit, did this provider explain things in a way that was easy for your child to understand?
- During your child’s most recent visit, did this provider listen carefully to your child?
- Did this provider give you enough information about what you needed to do to follow up on your child’s care?
- During your child’s most recent visit, did this provider explain things about your child’s health in a way that was easy to understand?
- During your child’s most recent visit, did this provider listen carefully to you?
- During your child’s most recent visit, did this provider show respect for what you had to say?
- During your child’s most recent visit, did this provider spend enough time with your child?
What you can do to better communicate with your doctor
- Speak up if you want your doctor to make eye contact. This means the doctor looks at you rather than at a computer or someone else. Tell the doctor if you prefer that you both sit down when talking.
- Ask your doctor to repeat back what you just said. That helps make sure that he or she clearly understands you.
- After your appointment, call the doctor's office if you have questions or concerns. You might ask to meet again with the doctor, either in person or by phone. Find out if there is someone else in the office you should speak with instead.
- Speak up about topics that matter most to you. For instance, if your doctor is talking a lot about reasons for a treatment, speak up if you would rather hear more about its side effects.
- Say something if you think your doctor is not being respectful. For instance you might say, "I feel like you are not really listening to me."
- Make a list of questions and concerns before meeting with your doctor. Bring this list to your appointment and refer to it while talking with the doctor. You might also bring a pencil or pen to write notes about what was discussed.
What your doctor can do to better communicate with you
- Your doctor should clearly explain medical problems. This includes:
- What your medical problem is, or might be.
- How he or she plans to diagnose this problem.
- What you can do to care for this problem at home.
- What kind of medicine to take, along with how much and how often to take it.
- When you can expect to start feeling better.
- Your doctor should pay close attention to what you say. He or she may repeat back what you said, or ask more questions. Your doctor will likely also write notes in your chart or enter information in the computer about what you discussed.
- Your doctor should show respect. This means that he or she asks about and respects your feelings, beliefs, and values when it comes to treatment and care.
How Well Doctors Communicate with Patients
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Communicate with Patients
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Communicate with Patients
MHQP measured how well doctors at Internal Medicine Associates Team 3 communicate with their patients by asking four questions. Patient responses to these questions are shown in the bar graphs below.
| Survey Question |
Response Percentages |
| During your most recent visit, did this provider explain things in a way that was easy to understand? |
100%
|
| During your most recent visit, did this provider listen carefully to you? |
100%
|
| During your most recent visit, did this provider show respect for what you had to say? |
100%
|
| During your most recent visit, did this provider spend enough time with you? |
94%
|
Why measuring care and service from office staff is important
Your doctors' office staff can make a big difference in a patient's experience. Office staff includes those who answer the phone, greet patients as they arrive, make appointments, call with test results, and discuss insurance or billing questions. Office staff may also be the ones who weigh and measure patients or take their temperature, pulse, blood pressure, and other vital signs.
MHQP asked two questions on the adult survey to measure how well a doctors' office staff gave quality care and service:
- Thinking about your most recent visit, was the staff from this provider's office as helpful as you thought they should be?
- Thinking about your most recent visit, did the staff from this provider's office treat you with courtesy and respect?
MHQP asked two questions on the pediatric survey to measure how well a doctors' office staff gave quality care and service:
- Thinking about your child’s most recent visit, was the staff from this provider’s office as helpful as you thought they should be?
- Thinking about your child’s most recent visit, did the staff from this provider’s office treat you with courtesy and respect?
What you can do to help improve the care and service you receive from office staff
- Ask politely, but firmly, if you need help. When you are polite, office staff is more likely to respond to your requests.
- Be calm and polite, but do speak up. There is no reason to be shy when talking about problems you have had with your doctor's office staff.
- Be patient if you have problems. But do tell the staff person that you expect him or her to be more helpful.
- Speak up if you still have not gotten needed help. Tell the office manager or doctor about any problems you are having with their staff.
- Tell your doctor or office manager how you would like to resolve this problem. For instance, do you want an apology from this staff person? Or would you prefer to be seen by someone else?
What your doctor's office can do to improve care from staff.
- Be polite, helpful, and treat patients with respect. Staff should always give good customer service. This means paying attention to patients and being sensitive to their needs. It also means listening carefully, and being prompt and polite. Good customer service is always important, even when patients are upset, anxious, or demanding.
- Hire staff with positive attitudes. This means hiring staff who enjoy working with many types of people, have good communication skills, and are sensitive to patients' needs.
- Make it easy for staff to get needed patient information. Healthcare providers' offices should have systems in place that make it easy for all staff to help patients. This includes having ways to respond to patient's questions in a timely and confidential way.
Getting Quality Care from Staff in the Doctor's Office
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Getting Quality Care from Staff in the Doctor's Office
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Getting Quality Care from Staff in the Doctor's Office
MHQP measured how well the office staff at Internal Medicine Associates Team 3 cared for patients, including how often they treated patients with kindness and respect. Patient responses to these questions are shown in the bar graphs below.
| Survey Question |
Response Percentages |
| Thinking about your most recent visit, was the staff from this provider's office as helpful as you thought they should be? |
100%
|
| Thinking about your most recent visit, did the staff from this provider's office treat you with courtesy and respect? |
100%
|
Why measuring willingness to recommend their doctor is important
People often ask others for a recommendation when choosing a new doctor. To learn more about this, MHQP asked:
- How likely is it that you would recommend this provider to your family and friends, using a number from 0 to 10 where 0 is not at all likely and 10 is very likely?
MHQP suggests that patients also look at all available information before choosing a new doctor. This is because no single rating by itself can give a clear picture about a doctor's quality of care.
Patients' Willingness to Recommend Their Doctor to Family and Friends
At Internal Medicine Associates Team 2, 0% of patients responded with favorable ratings to reflect their willingness to recommend their doctor to friends and family.
| Survey Question |
Response Percentages |
Patients' Willingness to Recommend Their Doctor to Family and Friends
At Internal Medicine Associates Team 1, 0% of patients responded with favorable ratings to reflect their willingness to recommend their doctor to friends and family.
| Survey Question |
Response Percentages |
Patients' Willingness to Recommend Their Doctor to Family and Friends
At Internal Medicine Associates Team 3, 100% of patients responded with favorable ratings to reflect their willingness to recommend their doctor to friends and family.
| Survey Question |
Response Percentages |
| How likely is it that you would recommend this provider to your family and friends, using a number from 0 to 10 where 0 is not at all likely and 10 is very likely? |
94%
|
Why measuring how well doctors coordinate care is important
It is the doctor’s job to coordinate patients' care. This means knowing about the treatments or tests patients get from specialists and any care patients receive at other hospitals and doctor offices. Coordination of care helps make sure that patients are getting the right care, at the right time, without errors.
MHQP asked three questions on the adult survey to measure how well care is coordinated:
- During your most recent visit, did the provider named in Question 1 seem informed and up-to-date about the care you got from specialists?
- Did someone from this provider's office follow up to give you those results? (if your provider ordered a blood test, x-ray, or other test for you)
- During your most recent visit, did you and someone from this provider's office talk about all the prescription medicines you were taking, whether they were prescribed by this office or another provider?
MHQP asked two questions on the pediatric survey to measure how well care is coordinated:
- During your most recent visit, did the provider named in Question 1 seem informed and up-to-date about the care your child got from specialists?
- Did someone from this provider’s office follow up to give you those results (if your child’s provider ordered a blood test, x-ray, or other test for your child)?
What you can do to help coordinate care
- Tell your doctor about your appointments with specialists. Discuss why you go to this specialist and what happens when you meet. Tell your doctor about all tests, treatments, and medicines that the specialist prescribes or recommends.
- Ask specialists to contact your doctor. This helps avoid duplicate care (having two or more of the same treatments and tests). It may also prevent problems that can happen if you take two or more drugs that should not be used together.
- Request copies of all letters and reports that specialists send to your doctor. This way you can create a file of your own health record.
- Find out when you will hear about test results. Call your doctor if you do not get test results by that time. You should hear about tests even when results are normal.
- Ask if your doctor's office has an online connection, sometimes called a "patient portal." A patient portal is a good way to access test results, email your doctor, and get other important health information.
What your doctor can do to coordinate your care
- Your doctor (or doctor's office staff) should let you know about needed tests and treatments. He or she should also tell you about test results even when these are normal.
- As needed, your doctor should refer you to specialists (other healthcare providers who are expert in certain diseases or treatments). He or she should contact these specialists when there are changes in your medical condition.
- Your doctor should coordinate your care in a timely way. That includes telling you about tests, treatments, and referrals as your healthcare provider learns this information.
How Well Doctors Coordinate Care
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Coordinate Care
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Coordinate Care
MHQP measured how well doctors at Internal Medicine Associates Team 3 coordinate their patients' care by asking three questions. Patient responses to these questions are shown in the bar graphs below.
| Survey Question |
Response Percentages |
| Did someone from this provider's office follow up to give you those results? |
100%
|
| During your most recent visit, did you and someone from this provider's office talk about all the prescription medicines you were taking, whether they were prescribed by this office or another provider? |
100%
|
| Survey Question |
Response Percentages |
| During your most recent visit, did the provider named in Question 1 seem informed and up-to-date about the care you got from specialists? |
92%
|
Why measuring access to care is important
Access to care includes making appointments, giving care, and answering patients' questions in a timely way - when and how they need it.
MHQP asked three questions on the adult survey to measure how well doctors' offices gave patients access to care in a timely way:
- When you contacted this provider's office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?
- When you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?
- When you called this provider's office during regular office hours, how often did you get an answer to your medical question that same day?
MHQP asked three questions on the pediatric survey to measure how well doctors' offices gave patients access to care in a timely way:
- When you contacted this provider’s office to get an appointment for care your child needed right away, how often did you get an appointment as soon as your child needed?
- When you made an appointment for a check-up or routine care for your child with this provider, how often did you get an appointment as soon as your child needed?
- When you called this provider’s office during regular office hours, how often did you get an answer to your medical question that same day?
What you can do to help with access to care
- Make routine appointments (for check-ups and follow-up visits) well in advance. This could be weeks or even months before you need to meet with the doctor.
- When making an appointment, tell the office staff why you need to meet with the doctor. This way, staff can schedule you for a long-enough appointment.
- Be clear and specific when leaving a phone message. This message may be for your doctor or someone else in the office.
- Call your doctor's office if you know that you will be late or cannot keep an appointment.
- Bring a list of questions and concerns to your appointment. This way, you and your doctor can focus on topics that matter most to you. Order your questions so you and your doctor talk about the things that are most important to you first.
- Have patience. Doctors treat many patients. Have patience if your doctor is late to your appointment. He or she may be helping someone else who needs extra care or is having a medical emergency.
What to expect from your doctor's office about access to care
- Your doctor's office should have a system to schedule appointments. This system should also have times when patients can call for medical advice or help.
- Doctor's office staff should tell you if the doctor will be late for your appointment.
- Doctor's offices should keep open times in the schedule for patients without appointments who need urgent care.
Getting Timely Appointments, Care, and Information
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Getting Timely Appointments, Care, and Information
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Getting Timely Appointments, Care, and Information
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Why measuring how well doctors provide self-management support is important
Self-management support is when your doctor discusses goals for good health and ways to meet these goals. This includes choices you have and actions you can take to get and stay healthy.
MHQP measured self-management support by asking patients two questions on the adult survey:
- During your most recent visit, did you and anyone in this provider's office talk about specific goals for your health?
- During your most recent visit, did anyone in this provider's office ask you if there are things that make it hard for you to take care of your health?
MHQP measured self-management support by asking two questions on the pediatric survey:
- During your child’s most recent visit, did you and anyone in this provider’s office talk about specific goals for your child’s health?
- During your child’s most recent visit, did anyone in this provider’s office ask you if there are things that make it hard for you to take care of your child’s health?
What you can do to improve self-management support
- Make a list of questions and concerns before meeting with your doctor. Bring this list to your appointment and refer to it while talking with the doctor. You should also bring a pencil or pen, or smartphone or tablet, to write notes about what was discussed.
- Ask your doctor to repeat back what you just said. That helps make sure that he or she clearly understands you.
- Discuss your values and beliefs that could affect treatment. For instance, tell your doctor if you would refuse blood products or do not want certain tests. Learn everything you would like to know about treatment choices including benefits (how treatments can help) and risks (problems that treatments can cause).
- Talk about your living situation. Tell your doctor if you care for someone at home, or if you live with someone who cares for you.
- Make a plan with your doctor to manage your health conditions and follow the plan. This plan should include exercise, what to eat, medicines you take, appointments, and other activities that can help you stay healthy.
- After your appointment, call the doctor's office if you have questions or concerns. You might ask to meet again with the doctor, either in person or by phone. Find out if there is someone else in the office you should speak with instead.
- Go to all of your doctor's appointments, even if you are feeling well. If you an ongoing health problem, such as diabetes or asthma, you may need to go to the doctor at least once a year, if not more, to monitor your health and to learn self-management techniques to stay healthy.
- Learn about your health problems. Ask your doctor for more information. He or she might give your booklets to read or suggest certain websites, such as health.gov/myhealthfinder.
What your doctor’s office can do to improve self-management support*
- Your doctor may ask you questions and listen closely to your answers and concerns to better help you.
- Your doctor can work with you to write an action plan. This plan may include how to take your medicines, a list of foods and physical activity to help you keep healthy, and what to do if are not feeling well.
- Your doctor may talk with you about how to manage your health and stay healthy. The doctor may give you fact sheets or booklets to read or suggest certain websites to help you to learn more about taking care of your health problems. The doctor should review these items with you and ask if you have any questions.
*adapted from AHRQ’s Self-management Support webpage
How Well Doctors Support Patient Self-Management
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Support Patient Self-Management
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Support Patient Self-Management
MHQP measured how well doctors at Internal Medicine Associates Team 3 support their patient’s efforts to take care of their health by asking patients two questions. Patient responses to these questions are shown in the bar graphs below.
| Survey Question |
Response Percentages |
| During your most recent visit, did you and anyone in this provider's office talk about specific goals for your health? |
94%
|
| During your most recent visit, did anyone in this provider's office ask you if there are things that make it hard for you to take care of your health? |
75%
|
Why measuring how well doctors know their patients is important
Doctors can give better quality care when they know as much as possible about their patients. This not only includes knowing about a patient's medical history but also values and beliefs about treatment and care.
MHQP asked two questions on the adult survey to measure how well doctors know their patients:
- During your most recent visit, did this provider have the medical information they needed about you?
- How would you rate this provider's knowledge of you as a person, including values and beliefs that are important to you?
MHQP asked two questions on the pediatric survey to measure how well doctors know their patients:
- During your child’s most recent visit, did this provider seem to know the important information about your child’s medical history?
- How would you rate this provider’s knowledge about your child as a person – special abilities, concerns, fears?
What you can do to help doctors know you better
- Discuss your health history. This includes past health problems along with current or chronic conditions (such as diabetes or heart problems).
- Talk about your family's medical history. This means the health of your 'blood relatives' including parents, grandparents, sisters, brothers, aunts, and uncles. It can be hard to remember all this. You can help by bringing notes about your family's medical history.
- Tell your doctor about all the prescription drugs you take. Also discuss any vitamins, herbs, remedies, supplements, or over-the-counter medications (such as aspirin or cough medicine) that you use.
- Speak up if you think that a doctor, nurse, or office staff has confused you with someone else. Make sure they are looking at your medical records, not someone else's.
- Discuss your values and beliefs that could affect treatment. For instance, tell your doctor if you would refuse blood products or do not want certain tests. Learn as much as you want to know about treatment choices including benefits (how treatments can help) and risks (problems that treatments can cause).
- Talk about your living situation. Tell your doctor if you care for someone at home, or if you live with someone who cares for you.
What your doctor can do to know you better
- Your doctor should ask about your medical history and current health problems. The first time your doctor meets with you, he or she should ask about your medical history and that of your family. In future visits, your doctor should update your medical history with any new health problems and treatments.
- Your doctor should have a system that makes it easy to find your health records. This is needed whether the doctor meet with you in the office, talks with you by phone, or consults with specialists about your treatment and care.
- When making choices about treatment, your doctor should talk about treatment benefits (how it can help) and risks (problems this treatment may cause).
- Your doctor should ask what matters to you. This includes your values and beliefs about treatments, care, and desired results. Your doctor should take the time to learn this when you first meet.
How Well Doctors Know Their Patients
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Know Their Patients
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Know Their Patients
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Why Measuring How Well Doctors Pay Attention to Mental (Behavioral) Health is Important
Mental health problems can happen when patients feel sad or anxious, are stressed by family or work concerns, or have problems with alcohol or drug use. Mental health problems like these can make it harder for patients to stay well or get better after an illness.
There are many ways to treat or manage these problems. Primary care providers may be the only doctor a patient sees so it is important for primary care providers to pay attention to a patient’s mental health and refer them to get help as needed.
MHQP asked two questions to measure how well doctors pay attention to the mental health of their patients.
- During your most recent visit, did anyone in this provider's office ask you if there was a period of time when you felt sad, empty, or depressed?
- During your most recent visit, did you and anyone in this provider's office talk about things in your life that worry you or cause you stress?
- Talk with the doctor about what causes you to worry or feel stressed. This might be about problems at work or with your family, or concerns about money.
- Talk with the doctor if you feel sad, lonely, or depressed for 2 or more weeks. These feelings might be symptoms of depression, a common illness that doctors often can treat with medicine.
- Talk with the doctor if you think you are drinking too much and cannot stop on your own. Also tell the doctor if you are using prescription medicines or street drugs that are causing problems and you cannot stop on your own.
- Ask the doctor if he or she can refer you to a counselor or therapist if you want to talk with someone about any of these mental health problems.
- Ask questions to find out if you are having mental health problems such as depression, anxiety, stress, or substance (alcohol or drug) abuse.
- Answer your questions about depression, anxiety, substance abuse, or other mental health problems.
- Talk with you about ways to help. This can include making a referral for you to talk with a counselor or therapist. It also can include prescribing medicine and making a plan to check how well this medicine is helping your mental health problems.
How Well Doctors Pay Attention to Mental (Behavioral) Health
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Pay Attention to Mental (Behavioral) Health
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
How Well Doctors Pay Attention to Mental (Behavioral) Health
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Why measuring trust is important
When trust is placed in a doctor, it builds the foundation for a strong and effective relationship. This trust is not merely a matter of personal comfort; it directly influences the understanding of medical information, adherence to treatment plans, and overall well-being.
MHQP asked five questions on the adult survey to measure the extent to which a patient agrees or disagrees with the following statements about their doctor:
- Sometimes your provider cares more about what is convenient for them than about your medical needs.
- Your provider is extremely thorough and careful.
- You completely trust your provider’s decisions about which medical treatments are best for you.
- Your provider is totally honest in telling you about all of the different treatment options available for your condition.
- All in all, you have complete trust in your provider.
On the pediatric survey, MHQP asked:
- Sometimes your child’s provider cares more about what is convenient for them than about your child’s medical needs.
- Your child’s provider is extremely thorough and careful.
- You completely trust your child’s provider’s decisions about which medical treatments are best for your child.
- Your child’s provider is totally honest in telling you about all of the different treatment options available for your child’s condition.
- All in all, you have complete trust in your child’s provider.
What your provider can do to build trust
- Your provider should foster a culture of open communication. This includes encouraging patients to share their concerns, questions, and preferences openly. Additionally, it involves acknowledging patients’ perspectives and concerns with empathy, respect, and cultural humility.
- Your provider should actively listen. Providers should practice active listening during appointments, giving patients the time and space to express themselves fully and ensuring their thoughts are understood.
- Your provider should provide clear and transparent information. This includes information about diagnoses, treatment options, and potential outcomes.
- Your provider should consistently follow-up. Your provider should establish a reliable system for follow-up, demonstrating commitment to monitoring patient progress, addressing concerns, and adapting treatment plans as needed.
What you can do to build trust with your provider
Be open and honest. Share relevant information about your medical history, lifestyle, and concerns openly. Complete transparency enables your healthcare provider to make well-informed decisions tailored to your unique needs.
- Engage in shared decision-making. Collaborate with your provider in the decision-making process regarding your health care. Discuss treatment options, potential risks, and benefits, ensuring that decisions align with your values and preferences.
- Provide feedback constructively. Offer constructive feedback to your healthcare provider. Share your thoughts on what communication styles (e.g., maintaining eye contact) work best for you and express any concerns you may have regarding your treatment or overall care experience.
- Schedule regular check-ins. A proactive approach allows for ongoing discussions about preventive care and any emerging concerns, strengthening the patient-provider relationship over time.
Trust in Doctors
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Trust in Doctors
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
Trust in Doctors
There is not enough data to report on this measure for this doctor's office. This can happen when:
- Not enough patients answered the questions about a doctor's office
- Not enough patients at a doctor's office received care that could be included in measure results
- Not enough doctors in a doctor's office gave care that could be included in measure results
