There are many ways to measure health care quality. In this report, MHQP looked at care given by doctors in doctors' offices. It is intended as a guide to evaluate how well doctors' offices do on specific patient experiences of care measures.

Readers should keep in mind that doctors' office staff (doctors, as well as professional and office staff) can change throughout the year and those changes could change the group's performance. Also, a doctors' office performance on one measure may be different from its performance on other quality measures. So no one measure shows the overall quality of care provided by a particular medical group.

MHQP wants readers to know that: